Refund and Returns Policy for The Candle House (PVT) Ltd.

Effective Date: 01-01-2024

Thank you for shopping at The Candle House (PVT) Ltd. We hope you are delighted with your purchase of our high-quality candles. However, if you are not completely satisfied, we are here to help with our Refund and Returns Policy.

  1. Returns:
  • We accept returns within 14 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.
  • Please include the original receipt or proof of purchase with your return.
  1. Refunds:
  • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that shipping fees are non-refundable.
  1. Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact us immediately at [customer support email] with photos of the damaged item.
  • We will provide instructions on how to return the damaged or defective product and will arrange for a replacement or refund.
  1. Exchanges:
  • If you would like to exchange your product for a different variant, please contact us at [customer support email] to arrange the exchange.
  • You will be responsible for any price difference and shipping costs associated with the exchange.
  1. Return Shipping:
  • Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or the product is damaged or defective.
  1. Contact Information:
  • For any questions or concerns regarding returns and refunds, please contact our customer support team at [customer support email] or call [customer support phone number].
  1. Address for Returns:
  • No. 46/1 Galloluwa, Nedungmuwa, 11066,
    Sri Lanka
  1. Web URL: thecandlehouse.lk
  • Visit our website at [thecandlehouse.lk] for more information and to browse our collection of candles.

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing The Candle House (PVT) Ltd. We appreciate your business!